Privacy policy

Last Updated: June 20, 2026

Saanjh Jewels ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a seamless shopping experience (the "Services"). Saanjh Jewels is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our website https://saanjhjewels.com or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Payment Information

  • Payment method details

  • Transaction information

  • Payment confirmations

Please note that payment information is processed securely through our payment partners and gateways. We do not store complete card details on our servers.

Order Information

  • Products viewed

  • Items added to cart

  • Purchase history

  • Exchange, refund, and cancellation requests

Communications

  • Messages sent through email, WhatsApp, contact forms, or customer support channels

Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Website activity and interactions

  • Cookies and similar tracking technologies

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or subscribe to communications.

  • Automatically through cookies, analytics tools, and website technologies.

  • From service providers and business partners that help us operate our store.

  • Through Shopify and related e-commerce services.

How We Use Your Information

We use your personal information to:

Process Orders

  • Process payments

  • Fulfill orders

  • Arrange shipping and delivery

  • Manage exchanges and refunds

Customer Support

  • Respond to inquiries

  • Resolve complaints

  • Provide order updates

Improve Our Services

  • Analyze website performance

  • Enhance user experience

  • Improve product offerings

Marketing & Promotions

  • Send promotional emails, offers, and updates

  • Display relevant advertisements and product recommendations

You may opt out of marketing communications at any time.

Security & Fraud Prevention

  • Verify transactions

  • Detect and prevent fraud

  • Protect our website and customers

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

How We Share Information

We may share your personal information with:

Shopify

Our store is hosted on Shopify. Information submitted through our website may be processed by Shopify to provide and improve our Services.

Payment Providers

Including payment gateways such as Razorpay and other payment processing partners.

Shipping & Logistics Partners

To deliver your orders, we may share necessary information with courier partners including:

  • Delhivery

  • Xpressbees

  • Blue Dart

  • DTDC

  • Other logistics providers as required

Service Providers

Third-party providers that assist with:

  • Website hosting

  • Analytics

  • Customer support

  • Marketing communications

  • Order management

Legal Requirements

When required by law or to protect our rights, customers, or business interests.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember customer preferences

  • Improve website functionality

  • Analyze website traffic

  • Support marketing and advertising efforts

You may manage cookie settings through your browser.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies before sharing personal information.

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

If you believe a child has provided personal information to us, please contact us so we can remove the information.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Request a copy of your information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

International Data Transfers

Because Shopify and certain service providers may operate globally, your information may be processed or stored in locations outside India. Appropriate safeguards are used where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Saanjh Jewels
Shop No. 16A/4, Shopping Complex,
Near Bhramdev Chowk,
Mahendragarh, Haryana – 123029, India

Email: info@saanjhjewels.in
Phone/WhatsApp: +91-9253339886

Business Type: Sole Proprietorship
GSTIN: 06COCPG5746M1ZO

Support Hours: Monday to Friday, 10:00 AM to 6:00 PM