Shipping policy
Last Updated: June 20, 2026
Thank you for shopping with Saanjh Jewels. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Coverage
Saanjh Jewels currently ships orders across India only.
At this time, we do not offer international shipping.
Order Processing Time
All orders are typically processed within 24 hours of successful order placement and payment confirmation.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
In the event of any delay, our team will notify you using the contact information provided during checkout.
Shipping Charges
Prepaid Orders
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Free shipping is available on prepaid orders above ₹500.
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Shipping charges, if applicable, will be displayed at checkout before payment.
Cash on Delivery (COD) Orders
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Cash on Delivery (COD) is available on eligible orders.
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An additional ₹80 COD charge applies.
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Free shipping offers are not applicable to COD orders unless specifically stated otherwise.
Delivery Timeline
Estimated delivery timelines are:
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Metro Cities: 2–5 business days
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Other Locations: 3–7 business days
Most orders are delivered within 3–4 business days after dispatch.
Please note that delivery timelines are estimates and may vary depending on:
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Courier partner operations
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Weather conditions
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Public holidays
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Remote delivery locations
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Unforeseen logistical disruptions
Saanjh Jewels is not responsible for delays caused by courier companies or circumstances beyond our control.
Shipping Partners
To ensure reliable delivery across India, we work with leading courier partners, including:
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Delhivery
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Xpressbees
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Blue Dart
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DTDC
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Other trusted logistics providers
The courier partner for your order may vary based on serviceability and delivery location.
Order Tracking
Once your order has been dispatched, tracking details will be shared through:
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Email
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WhatsApp
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Order Tracking Page (where available)
Customers are responsible for providing accurate contact information to receive shipping updates.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details provided during checkout are accurate and complete.
Saanjh Jewels shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately at info@saanjhjewels.in.
Failed Delivery Attempts
Courier partners may attempt delivery multiple times based on their service policies.
If a package is returned to us due to:
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Incorrect address
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Customer unavailability
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Refusal to accept delivery
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Failure to respond to courier communications
additional shipping charges may apply for re-dispatching the order.
Damaged Packages
If you receive a package that appears damaged or tampered with:
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Record a complete unboxing video before opening the package.
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Contact us within 24 hours of delivery.
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Share your order number, photos, and unboxing video with our support team.
Claims regarding damaged or incorrect items may not be accepted without a proper unboxing video, as outlined in our Exchange & Refund Policy.
Delayed or Lost Shipments
While we work closely with our courier partners to ensure timely deliveries, delays may occasionally occur.
If your tracking information has not been updated for an extended period or you believe your shipment may be lost, please contact us and we will assist in coordinating with the courier partner.
Exchange Shipping
For approved size exchanges:
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A shipping and handling fee of ₹80 may be applicable.
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Additional logistics charges may apply depending on the exchange request.
Please refer to our Exchange & Refund Policy for complete details.
Contact Us
For any shipping-related questions, please contact:
Saanjh Jewels
Shop No. 16A/4, Shopping Complex,
Near Bhramdev Chowk,
Mahendragarh, Haryana – 123029, India
Email: info@saanjhjewels.in
Phone/WhatsApp: +91-9253339886
Support Hours: Monday to Friday, 10:00 AM to 6:00 PM