Terms of service

Terms of Service

Last Updated: June 20, 2026

Overview

This website is operated by Saanjh Jewels. Throughout the site, the terms "we", "us", and "our" refer to Saanjh Jewels. Saanjh Jewels offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or have given us your consent to allow any minor dependents to use this site under your supervision.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our Services.

A breach or violation of any of the Terms may result in an immediate termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve:

  • Transmissions over various networks.

  • Changes to conform and adapt to technical requirements of connecting networks or devices.

Payment information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

3. Accuracy of Information

We strive to ensure that all information on our website is accurate and current. However, we do not guarantee that all information, product descriptions, pricing, or other content is complete, accurate, or error-free.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Products and Services

Saanjh Jewels offers premium-quality gold-polished fashion jewellery, including but not limited to:

  • Bangles

  • Mangalsutras

  • Chains

  • Earrings

  • Bracelets

  • Pendant Sets

  • Jewellery Sets

  • Rings

  • Payals

We make every effort to display product images and colors as accurately as possible. However, actual product colors may vary slightly depending on screen settings and photography conditions.

All products are subject to availability.

We reserve the right to discontinue any product at any time without notice.

5. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR).

We accept payments through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (COD)

Payments are securely processed through Razorpay and other authorized payment partners.

We reserve the right to change pricing at any time without prior notice.

6. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders within India.

For COD orders:

  • An additional charge of ₹80 may apply.

  • Free shipping offers are not applicable unless specifically stated otherwise.

  • We may contact customers for order verification before dispatch.

Failure to accept COD orders may result in restrictions on future COD purchases.

7. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel orders at our sole discretion.

Customers may cancel an order before it is accepted and processed.

If cancellation is requested after order acceptance, a processing and packing charge of ₹100 may be deducted or charged.

Cancellation requests may be submitted through:

8. Shipping and Delivery

We currently ship across India only.

Orders are generally processed within 24 hours.

Estimated delivery timelines are typically 3–4 business days, although delays may occur due to courier operations, weather conditions, holidays, or other circumstances beyond our control.

Tracking information is provided through email, WhatsApp, and/or our tracking page.

9. Exchanges, Returns, and Refunds

Our Exchange, Return, and Refund Policy forms an integral part of these Terms.

By placing an order, you agree to the terms outlined in our Exchange & Refund Policy.

Exchange requests are subject to eligibility requirements, including the mandatory submission of an unboxing video where applicable.

10. Replating Service

Certain products may be eligible for replating services.

Replating is not a warranty and is offered solely at our discretion for eligible products.

Customers are responsible for:

  • Shipping costs

  • Replating charges

  • Any applicable service fees

Charges may vary depending on the product and service requirements.

11. Intellectual Property

All content available on this website, including:

  • Logos

  • Product photographs

  • Graphics

  • Text

  • Website design

  • Branding elements

is the exclusive property of Saanjh Jewels and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

12. Third-Party Services

Certain services may be provided by third-party providers including:

  • Shopify

  • Razorpay

  • Courier partners

  • Analytics providers

  • Marketing platforms

We are not responsible for the practices, content, or policies of third-party services.

13. Limitation of Liability

To the maximum extent permitted by law, Saanjh Jewels shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our Services or products.

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless Saanjh Jewels and its proprietors, employees, affiliates, partners, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from your breach of these Terms or misuse of the Services.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the Services, or any transaction with Saanjh Jewels shall be subject exclusively to the jurisdiction of the courts located in Mahendragarh, Haryana.

16. Changes to Terms of Service

We reserve the right to modify or update these Terms of Service at any time.

Changes will become effective immediately upon posting on this page.

Your continued use of the website following any changes constitutes acceptance of the revised Terms.

17. Contact Information

Questions about the Terms of Service should be sent to:

Saanjh Jewels
Shop No. 16A/4, Shopping Complex,
Near Bhramdev Chowk,
Mahendragarh, Haryana – 123029, India

Email: info@saanjhjewels.in
Phone/WhatsApp: +91-9253339886

GSTIN: 06COCPG5746M1ZO

Support Hours: Monday to Friday, 10:00 AM to 6:00 PM