Refund policy

Return, Exchange & Refund Policy

At Saanjh Jewels, we strive to ensure that every order reaches you in perfect condition. Please read our policy carefully before placing an order.

Return & Exchange Eligibility

We do not offer returns for change of mind or preference.

Exchanges are only available in the following cases:

  • Wrong item received

  • Damaged item received

  • Size-related issues

To be eligible for an exchange, you must:

  • Raise the request within 24 hours of delivery.

  • Provide a complete and clear unboxing video showing the package being opened and the issue being identified.

  • Ensure the product is unused, unworn, and in its original condition and packaging.

  • Provide proof of purchase or order details.

Products that appear used, damaged after delivery, altered, or not in their original condition will not be eligible for exchange.

How to Request an Exchange

To initiate an exchange, please contact us within 24 hours of delivery at:

Email: info@saanjhjewels.in

Return Address:
Saanjh Jewels
Shop No. 16A/4, Shopping Complex,
Near Bhramdev Chowk,
Mahendragarh, Haryana – 123029, India

Please include:

  • Order number

  • Description of the issue

  • A complete unboxing video

  • Photos of the product (if applicable)

Unboxing Video Requirements

To ensure a fair claims process, a valid unboxing video is mandatory for all claims relating to damaged, defective, missing, incorrect, or tampered products.

The video must:

  • Be recorded within 24 hours of delivery.

  • Be a single, continuous, unedited recording with no cuts, pauses, or transitions.

  • Clearly show the sealed package from all sides before opening, including the shipping label and package condition.

  • Capture the complete unboxing process from start to finish without interruption.

  • Clearly show the product and all items received in their original condition.

Claims submitted without a valid unboxing video, with edited or incomplete videos, or videos recorded after the package has already been opened, repacked, or tampered with will not be accepted. Saanjh Jewels reserves the right to reject any claim if the authenticity of the video cannot be verified.

Exchange Process

  • Any item sent back without prior approval from our team will not be accepted.

  • The customer is responsible for both the return shipping charges and any forward shipping charges applicable for the replacement order, unless otherwise agreed by Saanjh Jewels.

  • The replacement product will be dispatched only after the original product has been received, inspected, and approved by our quality verification team.

  • If the same product is unavailable at the time of exchange, the customer may select another product of equivalent value or pay the difference for a higher-priced product. If the selected product is of lower value, the difference will be issued as Store Credit, subject to Saanjh Jewels' exchange policy.

Exchange Shipping Charges

  • For size exchanges, a shipping and handling charge of ₹100 - ₹200  will be applicable.

  • Customers may be required to bear return logistics charges as communicated by our support team.

  • Exchange requests are subject to product availability at the time of processing.

If the requested size or design is unavailable, alternative options may be offered.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery along with the mandatory unboxing video. We will review the case and provide a suitable resolution.

Claims submitted without an unboxing video may not be eligible for approval.

Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products without a valid unboxing video

  • Used or worn products

  • Products returned without original packaging

  • Items damaged due to misuse or improper handling after delivery

  • Clearance, sale, or promotional items (unless damaged or incorrect)

  • Gift cards, if applicable

Refunds

Refunds

Refunds are only processed in cases where an exchange is not possible and a refund is approved by Saanjh Jewels.

Once the returned product is received and inspected, we will notify you whether your refund request has been approved or rejected.

If approved:

  • Refunds will be issued primarily as Store Credit, which can be used to purchase any product from Saanjh Jewels without any expiry (or specify an expiry period if applicable).
  • If Store Credit cannot be issued due to technical or operational reasons, Saanjh Jewels may, at its sole discretion, process the refund through an alternative payment method.
  • For prepaid orders, the refund may be credited to the original payment method.
  • For Cash on Delivery (COD) orders, the refund may be processed via UPI or bank transfer using the account details provided by the customer.
  • Approved refunds are generally processed within 8–15 business days. Banks, payment gateways, or financial institutions may require additional time for the amount to reflect in the customer's account, where applicable.

Saanjh Jewels reserves the right to determine the most appropriate refund method based on the circumstances of each case.

Contact Us

For any return, exchange, or refund-related queries, please contact:

Saanjh Jewels
Shop No. 16A/4, Shopping Complex,
Near Bhramdev Chowk,
Mahendragarh, Haryana – 123029, India

Email: info@saanjhjewels.in
Phone/WhatsApp: +91-9253339886
Support Hours: Monday to Friday, 10:00 AM to 6:00 PM